--- title: "FAQ Fulfillment Questions | MTP Group" description: "30+ answers about fulfillment pricing, services, integrations, and how to get started with MTP Group in Ukraine." lang: en canonical: https://www.fulfillmentmtp.com.ua/en/faq/ generated: 2026-05-30T11:07:34.619Z --- Frequently Asked Questions # Everything about fulfillment in Ukraine 30+ questions about pricing, integrations, timelines, and getting started with MTP Group. Straight answers, no marketing fluff. [Calculate Cost](/en/calculator/) [+38 (050) 144-46-45](tel:+380501444645) 60,000+ shipments / month 10+ Years market expertise 30 sec order picking 24/7 warehouse operations [General](#basics) [Pricing](#pricing) [Warehouse](#warehouse) [Integrations](#integrations) [Contract](#contract) [Getting Started](#start) 01 ## General About Fulfillment What is fulfillment?+ Fulfillment is a complete warehouse service: receiving goods, storage, picking orders, and shipping to customers. Instead of managing logistics yourself, you hand it off to us while you focus on marketing and sales. What is the average time to pick and ship an order?+ Average picking time is **30 seconds** per order. We process shipments **4 times daily**, so orders received today can ship the same day. What minimum order volume do you need?+ No minimum order volume. Even 1-2 orders per day work with us. However, minimum monthly payment is 5,000 UAH — if actual costs are lower, you still pay the minimum. How does dynamic pricing work?+ Price per order depends on daily volume: - **0–5 orders/day** = 26 UAH per order - **6–20** = 25 UAH - **21–50** = 23 UAH - **51–100** = 22 UAH - **101–150** = 20 UAH - **151–200** = 19 UAH - **200+** = 18 UAH Price recalculates monthly based on your actual volume. 02 ## Pricing & Cost How is fulfillment cost calculated?+ Cost has 3 components: 1. **Storage** — 650 UAH per m³ per month 2. **Shipping** — 18-26 UAH per order (depends on volume) 3. **Add-ons** — labeling (1.25 UAH), FEFO tracking (0.50 UAH), extra items (2.50 UAH), etc. Total is compared to **5,000 UAH minimum monthly**, and you pay whichever is higher. What is the cost of pallet storage?+ Pallet storage is calculated the same way: **650 UAH per m³ per month**. Pallet forming (wrapping) costs **350 UAH** (includes pallet). You can store half a pallet, quarter pallet, etc. — everything calculated by volume. What is the cost of pick-and-pack?+ Pick-and-pack (adding extra items to an order) costs **2.50 UAH per item**. This lets you control costs for adding promotional materials, samples, gifts, etc. Can we negotiate custom pricing?+ Yes. For clients with **500+ orders per month**, we can negotiate custom pricing and terms. Contact our manager: **mtpgrouppromo@gmail.com** or +38 (050) 144-46-45. 03 ## Technology & Services How do I check inventory in real time?+ Two ways: 1. **Official MTP dashboard** — see real-time inventory, orders, and billing 2. **Telegram bot** — get notifications on new orders, payments, processing status Our API also syncs inventory across all your sales channels automatically. How do you ensure accuracy in picking?+ Our WMS system eliminates human error by **99%**: every item is scanned by barcode, the system guides pickers to the correct location, and final inspection before shipment ensures accuracy. If we make a mistake, we compensate you. Do you process orders received at night?+ Yes. We operate **24/7**, including weekends and holidays, even during power outages (we have 3 generators, 2 fiber providers + Starlink). Orders are processed 4 times daily, so overnight orders ship the next morning. Do you offer FEFO for cosmetics and pharma?+ Yes. For products with limited shelf life (cosmetics, supplements, medicines), we apply **FEFO control** (First Expiry First Out) at **0.50 UAH per unit**. This ensures products are shipped in order of approaching expiration dates. Do you handle returns?+ Yes. Return unpacking and processing is included. Unpacking cost is **50% of (shipping + pick-and-pack)**. Whether to scrap or return items to you is specified in the contract. Do you provide receipts for orders?+ Yes. We issue official receipts through our cash register (POS system) for every order. Customers receive a receipt — you operate legally without your own register. 04 ## Integrations & Technology How easy is integration with my store?+ We integrate in **2 hours** with any popular platform: - Marketplaces: Rozetka, Prom.ua, Kasta, OLX - E-commerce: Shopify, WooCommerce, OpenCart - CRM: KeyCRM, SalesDrive, LP-CRM, 1C, amoCRM Our API auto-syncs inventory, orders, and shipping status. Is your system compatible with Zapier?+ Yes. Our API works with Zapier, so you can automate many processes without coding. Just ask us for setup help. How do you handle multi-channel inventory?+ Inventory syncs centrally: when stock in our warehouse updates, Rozetka, Prom.ua, and your store all see the same numbers in real time. This prevents overselling and customer complaints. Do you have API docs and webhooks?+ Yes. We provide full REST API documentation with code examples (Python, PHP, JavaScript). Webhooks send real-time order status updates. How often do I get reports?+ Real-time dashboard shows orders, costs, inventory. Monthly detailed reports available on request (Excel/CSV with all operations). 05 ## Contract & Logistics Is there an official contract with SLA and liability?+ Yes. Official contract with clear SLA: order pickup time, accuracy guarantee, return processing timeline. **We're liable for goods in our warehouse**. All operations logged in WMS — undisputable. Where are your warehouses located?+ Two operational locations: - **Boryspil** (near airport) — main facility - **Bilohorodka** (Kyiv Region) — backup facility Geographic redundancy means if one location has issues, the other keeps running uninterrupted. Can I cancel anytime?+ Yes. Contract allows cancellation anytime with written notice. Remaining goods can be returned to you or shipped to customers — your choice. How do you resolve disputes?+ Official SLA in the contract specifies the process. If we make a picking error, we compensate. Liability is documented. Conflicts resolved through your account manager (**+38 (093) 827-77-67**). What payment methods do you accept?+ Bank transfers, cards, business accounts. Month-end invoices issued to your legal entity (individual or company). Terms discussed during contract signing. 06 ## Getting Started Can I use fulfillment as a startup?+ Yes. Minimum payment is just **5,000 UAH per month**. If costs are lower, you pay the minimum. This lets startups begin without expensive warehouse infrastructure. Can I test before committing?+ Yes. We offer a **free trial period**: process 5-10 test orders to verify quality. Convince yourself before official launch. Request from: **mtpgrouppromo@gmail.com** What do I need to get started?+ Minimum: your business name, address, contact info, and order structure (how orders arrive — shop, marketplace, manual). For auto-sync, you just grant API access to your system — one click in settings. How often do prices change?+ Pricing is fixed for all of 2026 (from 01.01.2026). If we need to change, we give 30 days notice before new rates take effect.