Privacy Policy

1. Introduction

This Privacy Policy explains how MTP Group Fulfillment ("we", "us", or "the Company") collects, processes, stores, and protects personal data of users of the website fulfillmentmtp.com.ua (the "Website").

By using the Website and submitting your contact information through our forms, you consent to the collection and processing of your personal data as described in this Privacy Policy, in accordance with the Law of Ukraine "On Protection of Personal Data" (Law No. 2297-VI) and the General Data Protection Regulation (GDPR) where applicable.

2. Data We Collect

We collect the minimum amount of data necessary to provide our services:

• Phone number — voluntarily provided by you through forms on the Website for the purpose of callback and consultation
• Page URL — the address of the page from which the form was submitted, to understand the context of your inquiry
• UTM parameters and referrer — technical data about the source of your visit (utm_source, utm_medium, utm_campaign, utm_term, gclid)
• Cookies and analytics data — anonymized data about your interaction with the Website (see Section 5 for details)

We do not collect: names, email addresses, passport data, financial information, or any other sensitive personal data through Website forms.

3. Purpose of Data Processing

Your personal data is processed exclusively for the following purposes:

• Callback service — to contact you and provide a consultation regarding our fulfillment services
• Service improvement — to analyze Website performance and marketing channel effectiveness
• Communication — to inform you about our services and offers (only with your consent)

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your phone number is used exclusively by MTP Group managers to contact you.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent — by submitting a form on our Website, you provide explicit consent to the processing of your phone number for callback purposes
• Legitimate interest — to improve our Website and services based on aggregated, anonymized analytics data
• Legal obligation — to comply with applicable laws of Ukraine regarding data protection

5. Data Storage and Security

We implement appropriate organizational and technical measures to protect your personal data:

• Data is stored on secure servers with restricted access
• Form submissions are transmitted over encrypted connections (HTTPS)
• Access to personal data is limited to authorized personnel of the Company only
• Data is retained for the period necessary to fulfill the purpose of processing, but no longer than 3 years from the last interaction
• Upon expiration of the retention period, data is securely deleted

6. Cookies and Analytics

The Website uses the following analytics services:

• Google Analytics (Google Ads, ID: AW-614588275) — to analyze website traffic and advertising campaign effectiveness
• Google Tag Manager (GTM-MV5WZT5) — to manage marketing tags

These services may collect anonymized data such as: browser type, operating system, time of visit, pages viewed, and referral source. This information does not personally identify you.

You may disable cookies in your browser settings. Please note that this may affect the functionality of the Website.

For more information about how Google uses data, please visit: Google Privacy Policy.

7. Your Rights

In accordance with applicable data protection laws, you have the right to:

• Access — request information about what personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — request restriction of processing of your personal data
• Data portability — request a copy of your data in a structured, machine-readable format
• Withdraw consent — withdraw your consent to data processing at any time
• Lodge a complaint — file a complaint with the Ukrainian Parliament Commissioner for Human Rights or the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us using the details provided below.

8. International Data Transfers

Your data may be processed by third-party analytics services (Google) whose servers may be located outside Ukraine. These services comply with internationally recognized data protection standards. We do not independently transfer your personal data outside Ukraine.

9. Contact Information

The Company reserves the right to update this Privacy Policy at any time. The current version is always available on this page. We encourage you to review this page periodically for changes.